Have you ever been trying to arrange something, and you’d prefer to do it via email? My excuse was, ‘oh, I find it easier, as then details are all written down’ etc. But in reality, I just had an inexplicable reluctance to pick up the phone and start calling. So what makes people resistant and how do we overcome it?
Years ago, writing a letter was all about format (think date, name, address, ‘to whom it may concern’, etc). For emails however, it can be similar but it’s not just about where you say something, but how you say it. Have you ever put much thought into what you write in an email and how you write it? Some don’t, and it really shows. Others do, but don’t know where to start.
Emotional intelligence according to Bible de Wikipedia (thanks Wikipedia!) is: “the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.” Working as an EA in a preeminent law firm taught me the most about EQ. I went from the hospitality industry - running events and being in charge of a team of people...
Help yourself by developing your skills to help others better, in turn, helping you progress and succeed. This week, I am going to explore behaviours in the workplace, or more specifically your behaviour in the workplace and how you can communicate better with others, predict team and senior leader needs, and ultimately take the next step in your career.