Executive Assistant Training
Lead with Confidence
You already bring judgement, insight and a close view of how your organisation really works. We help you use it with confidence: to speak up, back your recommendations and take ownership of the work that matters.
For executives and HR leaders, that means an EA who thinks ahead, manages priorities with less direction and frees up your time to lead.
What would change if you backed yourself at work?
Speaking up in the meeting, not after it.
Agreeing priorities with your executive instead of second-guessing them.
Owning the decisions you already know how to make.
Knowing exactly what your next career step is.
Our programs are built around those moments, so what you learn shows up in your working week.
EAPC
The professional certification for EAs
The Executive Assistant Professional Certification (EAPC) is our flagship program. It combines leadership training built for EAs with skills electives and a year of AI learning. You grow as a leader and get better at the work in front of you.
- The EAPC Core: two days live online, or self-paced.
- Three electives you choose to match your role and goals.
- 12 months of AI Learning Labs included, live online each month.
- A digital certificate and LinkedIn badge when you complete.
AI by The EAI
AI training that saves time on real EA work
Learn to use Microsoft 365 Copilot for the tasks that fill your week: executive briefings, meeting notes and actions, and first drafts. Learn how to prompt well, check the output and build habits that last. Choose a Copilot Masterclass for a beginners skills boost, or AI Learning Labs for ongoing monthly deep-dives.
For Executives and HR
Your EA is a Strategic Hire
Develop them like one.
A strong EA protects your time, manages priorities with less direction and handles stakeholders with sound judgement.
EAPC builds those capabilities in a structured way, with learning your EA applies on the job straight away.
- Stronger judgement and ownership, so less comes back to your desk.
- Clearer conversations about priorities and expectations.
- Copilot skills that put your Microsoft 365 licences to work.
- A recognised professional certification that supports engagement and career growth.
Developing more than one EA? Ask about group enrolment rates.
What EAs Say
I came to the realisation that I've instinctively been doing many of these things, but it's nice to have frameworks to refer back to to make sure I haven't miss any important steps and… and so on, and particularly if I'm planning a conversation. If it's on the fly, obviously, you kind of, you know, you're… you're in the moment and so on, but And I loved… just the created context, and just spending more time there, and I guess planning for possibility, really. Like, it's just spend less time in the, you know, in the actual, you know, the descriptive, kind of, language and so on, and get people out of that, and… which is what I have been doing, but it's just, yeah, it's having the language and the framework to put to things that I've kind of innately done.
I found the course really powerful because it challenged me to challenge myself in terms of my capabilities. Listening to the facilitator, hearing everyone else, and having the one-on-one conversations helped me realise that I am capable and I do have the ability, I just need to step up and believe in myself.
Coming into the course the second time, I expected a refresher—and it was—but it also gave me extra clarity and insight. The first time around it took a few sessions before the ‘pennies dropped’ and I realised how big it was, especially the internal reflection on why things haven’t progressed. This time, everything felt a lot clearer, and that added direction has been really beneficial.
I printed the leadership distinctions and put them up at my desk, and I’ve had quite a number of people stop and really take them in. It’s been great to see colleagues reflect on what they’re doing and then work it into their conversations and project work. Coming back to the course also reminded me how valuable it is to connect with other EAs—especially hearing experiences outside my organisation—and it’s already got me thinking about how I can keep changing how I work.
Meet Amanda
Amanda is on a mission to elevate the next generation of leaders, globally and holistically.
A former EA herself, Amanda rose from entry-level to supporting senior executives, ultimately establishing Australia’s premier training hub for Executive Assistants. With her flagship High Performing EA course and subsequent specialised courses, she has transformed the careers of hundreds of EAs by teaching them strategic mindset, leadership, and visibility skills essential for modern business.
An internationally accredited coach and keynote speaker, Amanda brings over a decade of experience in leadership, behavioural studies, and burnout prevention. She believes in empowering assistants to achieve their full potential and is dedicated to redefining the administration profession. Under Amanda’s leadership, The EA Institute continues to empower assistants to secure their voice and impact in business.
Follow Amanda on LinkedIn
FAQs
What is an Executive Assistant?
An Executive Assistant (EA) is a strategic support professional who enables leaders to operate effectively by managing priorities, filtering information, and applying judgement long before decisions reach the executive desk.At senior levels, the role goes beyond administration. Executive Assistants act as trusted partners; protecting focus, anticipating issues, and reducing friction across the business.At The EA Institute, we define the Executive Assistant role based on how it actually functions in modern executive environments, not outdated job descriptions.
What does an Executive Assistant do?
An Executive Assistant’s work is often invisible because, when done well, problems never surface.In practice, an Executive Assistant may:
- Decide what reaches the executive and what doesn’t
- Manage competing priorities across people, projects, and deadlines
- Anticipate risks, tensions, or breakdowns before they escalate
- Represent the executive’s intent, tone, and judgement in communication
- Protect focus by filtering noise, not just managing time
Much of this work never appears on a task list. Its value shows up as clarity, calm, and momentum for the executive and the organisation.
Is an Executive Assistant an administrative role?
The Executive Assistant role includes administration, but it is not limited to it.Senior Executive Assistants operate at a level that requires:
- Business judgement
- Context awareness
- Discretion and trust
- Decision-making under pressure
This is why the role is often misunderstood and why generic admin training rarely reflects the real work being done.
Why is the Executive Assistant role so often misunderstood?
Most organisations rely heavily on their Executive Assistants but lack a shared definition of what “good” actually looks like in the role.As a result:
- Capability is assumed rather than defined
- Expectations vary from leader to leader
- Praise replaces progression
- Development is inconsistent or misaligned
This gap between the written job description and the real job creates risk for organisations and frustration for EAs.
Why should organisations invest in Executive Assistant development?
Because a capable Executive Assistant directly improves executive effectiveness.When EAs are well-developed and aligned:
- Executives make better decisions
- Focus and time are protected
- Friction and escalation are reduced
- Dependency on individuals is replaced with capability standards
Investing in EA development is not a perk, it’s operational infrastructure.
Do you offer Executive Assistant training for organisations?
Yes. We work directly with organisations to deliver in-house Executive Assistant development and certification programs.These programs help organisations:
- Define clear EA capability standards
- Align expectations between executives, HR, and EAs
- Develop consistent, future-ready EA teams
- Strengthen executive–EA partnerships
Programs can be tailored for:
- Single executives and their EAs
- EA teams
- Organisation-wide capability uplift
What is the Executive Assistant Professional Certification?
The Executive Assistant Professional Certification (EAPC) is a future-focused, industry-validated qualification that defines and recognises executive-level EA capability.It brings together:
- Operational excellence
- Business judgement
- Leadership presence
- Modern AI fluency
When this certification appears on a CV, it acts as a shortcut to trust for executives, HR, and recruiters.
Is this certification suitable for experienced Executive Assistants?
Yes. The certification is designed for EAs who already carry responsibility and want their capability clearly recognised, articulated, and validated, not explained away.It is particularly valuable for EAs who are:
- Trusted but stretched
- Praised but not progressed
- Operating at executive level without formal recognition
Does your training include AI capability?
Yes. AI capability is a core and ongoing requirement across our programs.Executive Assistants are increasingly expected to understand and use AI tools responsibly and effectively. We treat AI fluency as a professional standard, not an optional extra.Separate to the EAPC, we also run Microsoft Copilot specific training throughout the year.
How do I know which program is right for me or my organisation?
If you’re an Executive Assistant, the certification provides clarity, confidence, and external recognition.If you’re an organisation, in-house development creates alignment, consistency, and stronger executive partnerships.We’re happy to help you determine the right path.
What is your refund or cancellation policy?
With the Executive Assistant Professional Certification (EAPC), our focus is on outcomes, not completion for completion’s sake.
If you do not leave the certification with clearer language for your capability, greater confidence, and stronger professional positioning than when you started, we will work with you until you do.
This certification is designed to create clarity and credibility. We stand behind that commitment.
Do you offer payment plans?
Yes. We offer Afterpay for online purchases under $2,000.
If you are enrolling in the Executive Assistant Professional Certification and would like to discuss alternative payment options, please talk to us about what may be available.
